Howdy!
NATHAN BILBAO
Product designer crafting intuitive experiences for high-impact technology.
I specialize in building enterprise tools that make the world’s economies function. My mission is to unlock productivity through thoughtful collaboration and validation.
Currently at Personio working on Growth.
// Examples of recent work //
Flexport | 2023 | B2C | Shipped 2024Build trust with a verified shipment manifest
How does a client reconcile and confirm that everything they ordered from a shipper was included in a shipment? We built trust through packing list digitization and purchase order verification.
Design Contractor | 2024 | B2C | FitnessScalable programming for Personal Trainers
Personal trainers and physical therapists rely on spreadsheets and documents to program workouts. These methods are cumbersome, error-prone, and do not scale efficiently. This app is a modular platform that allows trainers to create scalable, customizable workout programs.
Flexport | 2023 | B2C | Discovery - PrototypeBuy your own Freight Services
Shopping for freight forwarding quotes is time-intensive for logistics managers. This project explored e-commerce solutions to enable merchants to discover and book freight services faster than before
Flexport | 2023 | B2C | Launched 2023Freight Services for Shopify Merchants
Shopify merchants need a trustworthy freight forwarding partner. Through a strategic partnership with Shopify, merchants shipping products to U.S. customers can now seamlessly pair their product library, and choose the best ocean freight services for their business.
Oracle | 2021 | B2B Faster Invoice Processing
Accounts Payables (AP) Specialists spent 25% of their time manually identifying and copying information from invoices. This research and interaction design project explores novel interactions to increase invoice processing speed and efficiency.
ABOUT NATHAN BILBAO
I love woodworking, triathlons, puns, big fluffy dogs, science fiction novels, 3D modeling, and building connections with my community. My drawing style is rooted in architectural drafting. I love thinking about how people move through and use spaces.
I am a Seattle-based software designer. I specialize in enterprise B2B software and have designed 0-1 products for world-class companies across a variety of industries.
My background in engineering makes me a systems thinker who naturally gravitates towards service design problems. I believe collaboration and feedback are critical to building a great product.
MY VALUES
⭐️ Be kind, do good
🙋♂️ Seek to understand
🤝 Build together
⚡️ Function over form
📒 Keep learning
OUTSIDE OF WORK
Superpower: I can spot anyone I know out of a crowd of people.
Running: Strava
Building: Studio Bilbao
Reading: Ender’s Saga, Dungeon Crawler Carl, 2024 International Building Code (IBC)
Volunteering: UW HCDE
EXPERIENCE
2024-Present // Principal Designer at Personio
2020-2023 // Sr. UX Designer at Flexport
2017-2021 // Sr. UX Designer at Oracle
2015-2020 // Part Time Instructor at General Assembly
2014-2017 // UX Designer at Apptio
2011-2014 // UX Designer at Autodesk
2011-2011 // Intern at American Express
Kind Words
I had the privilege of collaborating closely with Nathan on various complex product design projects, and I've consistently been impressed by his exceptional skills and dedication. Nathan excels at transforming project requirements into elegant and user-friendly experiences. He possesses a remarkable ability to lead in mapping exercises that meticulously outline the customer journey, demonstrating his deep commitment to understanding and prioritizing the user's perspective.
Jameson Dowell
Product Leader at Flexport
One thing I really admired about Nathan was his willingness to work together, to share his knowledge and ideas, and his tenacity to find solutions to tough problems! Nathan was always pushing our teams to do better, to improve how we worked, and to share across teams.
Abbie Cataldo,
Director, Design and Research Operations at NetSuite
Nathan is naturally skilled at being able to see the big picture through the trees, so being able to step back and look at the product and company as a whole. He has an intense attention to detail and a commitment to excellence that shines through everything he does.
Emily Rowly,
Product Designer, Oracle