Howdy!
I specialize in building enterprise tools. I thrive finding clarity under complexity.
My mission is to unlock productivity through thoughtful collaboration and validation.
Currently at Flexport working on Activation
Flexport | 2023 | B2C | Shipped 2024Build trust with a verified shipment manifest
How does a client reconcile and confirm that everything they ordered from a shipper was included in a shipment? We built trust through packing list digitization and purchase order verification.
Design Contractor | 2024 | B2C | FitnessScalable programming for Personal Trainers
Personal trainers and physical therapists rely on spreadsheets and documents to program workouts. These methods are cumbersome, error-prone, and do not scale efficiently. This app is a modular platform that allows trainers to create scalable, customizable workout programs.
Flexport | 2023 | B2C | Discovery - PrototypeBuy your own Freight Services
Shopping for freight forwarding quotes is time-intensive for logistics managers. This project explored e-commerce solutions to enable merchants to discover and book freight services faster than before
Flexport | 2023 | B2C | Launched 2023Freight Services for Shopify Merchants
Shopify merchants need a trustworthy freight forwarding partner. Through a strategic partnership with Shopify, merchants shipping products to U.S. customers can now seamlessly pair their product library, and choose the best ocean freight services for their business.
Oracle | 2021 | B2B Faster Invoice Processing
Accounts Payables (AP) Specialists spent 25% of their time manually identifying and copying information from invoices. This research and interaction design project explores novel interactions to increase invoice processing speed and efficiency.
ABOUT NATHAN BILBAO
I am a Seattle-based software designer. I specialize in enterprise B2B software and have designed 0-1 products for world-class companies across a variety of industries.
My background in engineering makes me a systems thinker who naturally gravitates towards service design problems. I believe collaboration and feedback are critical to building a great product.
I love woodworking, triathlons, puns, big fluffy dogs, science fiction novels, 3D modeling, and building connections with my community. My drawing style is rooted in architectural drafting. I love thinking about how people move through and use spaces.
MY VALUES
⭐️ Be kind, do good
🙋♂️ Seek to understand
🤝 Build together
⚡️ Function over form
📒 Keep learning
EXPERIENCE
2024-Present // Principal Designer at Personio
2020-2023 // Sr. UX Designer at Flexport
2017-2021 // Sr. UX Designer at Oracle
2015-2020 // Part Time Instructor at General Assembly
2014-2017 // UX Designer at Apptio
2011-2014 // UX Designer at Autodesk
2011-2011 // Intern at American Express